Grievance Redressal System

As per Ordinance No. 137 of 2021, the Amendment of the Kerala Industrial Single Window Clearance Boards and Industrial Township Area Development Act 1999, Grievance Redressal System was constituted. Rules were also released as per G.O (P) No. 8/2022/ID dated 13th April 2022. State and District Level Grievance Redressal Committees were also formed for the functioning of the system, as per G.O (MS) No. 107/2021/IND dated 30.10.2021.

As per the Act, the grievances related to industries with capital investment upto Rs. 5 Crore are to be considered by the District Level Grievance Redressal Committee and the grievances related to industries with capital investment aboveRs. 5 Crore are to be considered by the State Level Grievance Redressal Committee. The appeals against the decision of the District Level Committee are also to be considered by the State Level Grievance Redressal Committee.

In the district level committee, the District Collector is the Chairman and the General Manager of the District Industries Centre concerned is the Convenor.In the State Level Committee, the Principal Secretary (Industries) is the Chairman and the Director of Industries and Commerce is the Convenor. The District and State Level Grievance Redressal Committee shall have the powers of a Civil Court while trying a suit under the Civil Procedure Code, 1908(Central Act 5 of 1908).

If the District Grievance Redressal Committee or the State Grievance Redressal Committee finds that the designated officer has failed to provide the services without sufficient and reasonable cause, the Chairman of the Committee concerned may by order in writing impose a fine on the designated officer at the rate of two hundred and fifty rupees for each day’s delay the sum of which shall not exceed ten thousand rupees and may recommend disciplinary action against such designated officer under the service rules applicable to him.